As the name suggests, a tech support specialist is someone who provides computer system maintenance services. These technicians ensure that computers work properly, installing new hardware and performing routine upgrades. They also assist other employees by helping them set up accounts, reset passwords, and answer other computer-related questions. You must be knowledgeable about the product you are supporting, have a flexible work schedule, and be available to help at all times of the day in order to succeed in a tech support role. You should also have some basic IT skills, so that you can respond to the needs of other employees.
You must be able to communicate well in order to become a tech support specialist. You should be comfortable on the phone, and be confident communicating with customers in a professional manner. Your customer-first attitude will go a long way! Your business will thrive if you have a positive attitude. Being helpful and polite will also help. Many successful tech support entrepreneurs stress the importance of a preventative maintenance plan for their clients, which will cut down on downtime and lead to steady work.
The next step in tech support is to hire a company that offers level 2 or three support. Managers are usually responsible for professional issues and won’t be able solve technical problems. This type of support is usually provided by “Level 2” or “Layer 2” personnel, who are experienced with the product and are likely to have been involved in its development and design. However, it’s important to remember that managers can’t answer technical questions, which is why it’s crucial to hire a firm that offers a variety of levels of support.
While managers may be available to help you with technical problems, they are unlikely to provide any assistance unless you ask them directly. In addition to technical support, you need to consider collecting sales tax. This is a requirement for most businesses. Check with your state’s small-business association to learn more about sales tax requirements. As a general rule, tech support businesses operate out of a home or office, and don’t need a physical space. A certificate of occupancy (CO), is required for these reasons. This certification verifies that your office building is in compliance with all applicable building codes and zoning laws. Your landlord is responsible for ensuring compliance with these requirements.
You must advertise your tech support business after it has been established. Advertisements in local newspapers, community magazines, or social media sites are all ways to do this. It’s also necessary to attend chambers of commerce meetings and advertise in community periodicals. A preventative maintenance plan is a key component of the most successful tech support companies. This helps reduce the chances of a technical issue occurring and keeps your work flow at a steady pace.